1. How long is the lead time?
Our general lead time is between 1-2 weeks. Please refer to the current processing time on top of the home page for more accuracy. Once you place order, artwork will be emailed to you within 1-7 working days for review. We will proceed only when you confirm the artwork. Up to 2 revisions is allowed after the first draft. Additional revision will be charged $3. Please make sure everything is correct before we proceed.
2. How much is the delivery fee?
Our standard doorstep delivery fee is $4 flat rate at the moment. If your order is above $75, free standard doorstep delivery will be given. For this option, delivery timing is anytime between 9am-9pm. If you wish to have timeslot delivery, please choose time slot delivery option when you checkout.
3. Can I self-collect my order?
We now have option for you to collect your parcel at Hougang popstation (Hougang mall) at $4. We will email you once your parcel is deposited.
4. Do you accept rush orders?
Yes if timing allows. Rush delivery fee starts from $10. We can accommodate it if our schedule allows. Please check with us before you place order.
5. Do you do Chinese/Arabic wordings?
Yes we do. You can just submit your order on our website.
6. What are payment methods do you accept?
We accept Paypal. For Singapore orders, we also accept bank transfer and Pay Now! Kindly contact us through private message function under our Facebook page for details: https://www.facebook.com/masonjarmugsingapore/
7. Do you accept bulk orders or corporate orders?
Yes we do. For bulk orders for company events, weddings, parties etc, please contact us directly by email / Facebook. We might need longer lead time depending on your quantity and availability of the stock. So kindly place orders early to receive your items in time :).
8. Do you allow goods return?
Due to the nature of customised goods, unfortunately we do not accept goods returns. Please contact us within 3 days after receiving goods if you have any issue.